Step 1: Find Your Order Confirmation
After checkout you receive an order confirmation email from the retailer, ClickBank. Search the inbox for the email address you used at checkout, including spam and promotions folders. This email contains your order number and the items purchased.
Step 2: Look for the Shipping Confirmation
When your package leaves the warehouse, a second email is sent with the carrier name and a tracking number. Orders are usually dispatched within 24 to 48 hours, so the shipping email normally arrives one to two business days after the order confirmation.
Step 3: Track With the Carrier
Use the tracking link in the email, or enter the tracking number directly on the carrier's website. Finessa does not use a separate in-house tracking portal; the carrier's tracking page is the most accurate source of delivery information.
What the Tracking Statuses Mean
| Status | What it usually means |
|---|---|
| Label created | The shipping label is printed and the package is waiting for carrier pickup. |
| In transit | The carrier has the package and it is moving through the network. |
| Out for delivery | The package is on the delivery vehicle and should arrive that day. |
| Delivered | The carrier marked the package as delivered at the address on file. |
| Pending / no updates | The carrier has not scanned the package recently. Allow a few business days before raising an issue. |
If Tracking Has Not Updated
- Wait at least three business days after the first scan; carrier networks sometimes skip interim scans.
- Confirm the tracking number on the carrier's own website rather than a third-party tracker.
- Check that the shipping address on your order confirmation is correct.
- If the package shows no movement for more than five business days, contact ClickBank customer support with your order number.
If the Package Is Marked Delivered but Missing
Check around the delivery address, with neighbors and with the carrier's local office. If the package cannot be located, contact support with your order number and the delivery date. Keep any photos or notes from the carrier.
Wrong Address or Cancellation Requests
Because orders are processed within 24 to 48 hours, contact support immediately after checkout if you need to change an address or cancel. Once an order has been dispatched, address changes are usually not possible and the carrier's delivery options apply.
Frequently Asked Questions
Where is my Finessa tracking number?
It is in your shipping confirmation email. If it has not arrived within two business days of ordering, check your spam folder and then contact support with your order number.
How long does delivery take in the US?
Most US orders arrive within 3 to 5 business days after dispatch. Total time from order to delivery is usually 4 to 7 business days.
Can I track an order without an account?
Yes. Finessa orders do not require a customer account; the tracking link is sent by email after dispatch.
What if my order never arrives?
Contact ClickBank customer support with your order number and delivery address. They can review the shipment and advise on a replacement or refund.
Need to Place a New Order?
Official packages include free US shipping and the 180-day money-back guarantee.
View Official PricingOne-time payment · No auto-ship · Secure checkout